Tree Surgeons Archway Terms and Conditions

These Terms and Conditions apply to all services provided by Tree Surgeons Archway, including tree removal, pruning, crown reduction, stump grinding, site clearance, and related arboricultural work. By booking or accepting a quotation, the customer agrees to these terms in full. The purpose of this document is to set out a clear working relationship between the customer and our team, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that governs the service.

We aim to provide a professional and safe service, but tree surgery involves natural variables, access constraints, changing weather, and risks connected to working with living trees and heavy equipment. As a result, the final service delivered may differ from initial assumptions if site conditions require adjustment. Customers should read these terms carefully before confirming any work. Where a quote or proposal is provided, it should be understood together with these terms, unless a separate written agreement states otherwise.

The terms below are written for domestic and commercial customers. They are intended to be fair and practical, while also reflecting the requirements of UK law and best industry practice. Any reference to tree surgeon services in Archway or similar wording is used only to describe the service brand and is not intended to create any special local legal condition beyond the general rules applicable in England and Wales.

1. Booking Process

Bookings for Archway tree surgeons are normally made after an initial enquiry and, where appropriate, a site visit, assessment, or review of photographs and other information supplied by the customer. A quotation may be issued verbally or in writing. Until the customer accepts the quotation and a date is confirmed, no binding appointment is made. Acceptance may be given by email, message, written approval, or other recorded means. When a booking is confirmed, the customer must ensure that all information provided is accurate and complete, including access details, tree location, known hazards, ownership details, and any restrictions affecting the work.

We reserve the right to decline or postpone work if the site conditions, legal permissions, weather, or safety concerns make the task unsuitable. If a tree is protected by a Tree Preservation Order, subject to conservation area controls, or otherwise regulated, the customer is responsible for ensuring that appropriate permission is in place before work starts unless we have expressly agreed in writing to assist with the process. Any delay caused by missing permission, inaccurate information, or inaccessible sites may result in a revised schedule or additional charges.

For some jobs, particularly larger or more complex tree surgery works, the quote may be provisional until a full inspection takes place on site. This is especially relevant where decay, hidden structural defects, unstable ground, poor access, or nearby buildings could affect the method or duration of the work. If the scope of work changes after booking because the situation is materially different from what was described, we may adjust the price, method, or timing after discussing it with the customer wherever practical.

2. Prices, Invoicing, and Payment

All prices are normally stated in pounds sterling and may be subject to VAT where applicable. Unless otherwise agreed in writing, payment is due in full upon completion of the work. For larger projects, partial payment, staged invoicing, or a deposit may be requested before work begins or at an agreed milestone. Any deposit amount is used to secure resources, labour, and scheduling. If a deposit is required, the booking may not be held until that deposit is received.

Invoices must be paid by the date stated on the invoice. If no date is specified, payment is due immediately on completion. Failure to pay on time may lead to late payment charges, reasonable recovery costs, interest where legally allowed, and suspension of further services. We reserve the right to retain any goods, timber, logs, or woodchip produced during the work until payment has been made, unless otherwise agreed. Any discount, special rate, or promotional arrangement will apply only to the specific job and only as stated at the time of quotation.

Additional work requested by the customer during the job, or work required due to concealed conditions, may be charged separately. Examples may include extra dismantling, additional waste removal, emergency access arrangements, specialist machinery, traffic management, or work outside the originally agreed scope. Where possible, we will explain any additional cost before proceeding. If immediate action is required to protect people or property, we may act first and confirm charges afterwards if the situation reasonably demanded it.

3. Cancellations, Rescheduling, and Delays

Tree surgery terms usually require notice when cancelling or changing an appointment. If the customer cancels or requests rescheduling, reasonable notice should be given as soon as possible. If cancellation occurs after materials, labour, permits, equipment, or waste arrangements have been committed, a cancellation charge may apply to cover our losses. Where a deposit has been taken, it may be retained in whole or in part to reflect costs already incurred, unless consumer law provides otherwise.

We may cancel or postpone work if conditions are unsafe, including severe weather, high winds, ice, poor ground stability, electrical hazards, mechanical failure, illness, staff unavailability, or other circumstances beyond our control. Tree work is highly weather-sensitive, and the decision to stop, delay, or modify work is made with safety as the priority. If we need to reschedule, we will aim to offer an alternative date. We are not responsible for any indirect loss caused by delay, including inconvenience, missed deadlines, or temporary disruption, unless required by law.

Where access is blocked, parking is unavailable, the site is not ready, or necessary permissions are missing, we may treat this as a customer cancellation or failed attendance. In such cases, a call-out charge or wasted journey fee may be applied where it is reasonable to do so. Customers should make sure that vehicles, fences, pets, children, or other obstacles do not prevent safe access to the work area. If our team arrives and cannot complete the work because of a matter under the customer’s control, we may charge for time spent and associated costs.

Liability is limited to losses that are directly caused by our negligence, breach of contract, or failure to perform the agreed service with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. However, we are not responsible for pre-existing defects, hidden decay, structural weakness, underground obstructions, or damage arising from the natural condition of trees where such matters could not reasonably have been identified before the work.

Customers must notify us of any known risks, including underground services, fragile structures, shared boundaries, overhead cables, drainage systems, or restricted access. We rely on the information provided by the customer and any visible site conditions. If a customer requests work to be carried out in a way that increases risk, or insists on an approach against professional advice, we may refuse to proceed or may ask for written confirmation. We may also stop work if continuing would put people, property, or equipment at unreasonable risk.

Our team will take reasonable care to avoid damage to lawns, paving, walls, fences, and surrounding features, but some disturbance is often unavoidable in tree work because of heavy branches, timber handling, stump machinery, and access routes. Minor surface marking, compression, or temporary disturbance of soft ground does not normally amount to a breach of contract if it is an ordinary and unavoidable consequence of the service. Any claim for damage must be reported promptly and supported with reasonable evidence so that it can be reviewed fairly.

4. Waste Management and Environmental Compliance

All green waste, timber, brushwood, and related arboricultural material removed during the job will be handled in line with applicable waste laws and environmental duties. Tree surgeons working in the UK must manage waste responsibly, and the customer agrees that we may remove, transport, process, recycle, or dispose of waste produced by the service unless the quotation states otherwise. Waste may be chipped, composted, reused, or sent to licensed facilities depending on the nature of the material and the arrangements in place for the job.

The customer must not request unlawful disposal, fly-tipping, or dumping of waste at unauthorised sites. Any instruction that would breach waste regulations will be refused. If waste transfer documentation, carrier details, or proof of lawful disposal is required for a commercial job, we may supply this where appropriate. Customers who wish to keep timber, logs, mulch, or woodchip must agree this in advance, as removal planning and pricing may be affected by retention of material.

Where the job involves diseased trees, invasive species, or material that requires special handling, additional precautions may be taken to prevent spread or contamination. In such cases, the customer must follow any instructions about segregation, storage, or site handling. If access to the waste area is restricted or if the quantity of waste differs substantially from the original description, waste charges may be adjusted to reflect the actual handling required. Waste-related costs include loading, transport, tipping fees, processing, and any special disposal measures that are reasonably necessary.

Customers are responsible for ensuring that the landowner, tenant, managing agent, or other relevant party has agreed to the work where consent is needed. By booking the service, the customer confirms that they have authority to instruct the work or have obtained proper permission from the person who does. If any dispute arises about ownership or consent, we may suspend work until the matter is resolved. We are not liable for losses caused by a lack of authority to instruct the service where the customer represented that permission existed.

Any equipment left on site, such as timber stacks, poles, brash, or protective materials, remains subject to our control until the job is complete and payment obligations are satisfied. If we are asked to return to site after completion to carry out adjustments, follow-up clearance, or further pruning, this will usually be treated as a new instruction and may be separately charged. Recommendations given during the job are advisory unless expressly included in a written contract as a mandatory requirement.

These terms may be updated from time to time. The version in force at the time of booking will apply to that job unless a later written variation is agreed. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. No failure by us to enforce a term immediately will prevent us from relying on that term later.

5. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. Nothing in this section affects the rights of consumers under mandatory law, including statutory rights relating to services that must be performed with reasonable care and skill.

We encourage customers to raise any concern promptly so that it can be considered fairly and, where appropriate, resolved without formal proceedings. If a disagreement arises about scope, payment, site conditions, or liability, both parties should act reasonably and supply relevant information. Any communication about a dispute should be focused on the facts and should not be assumed to waive legal rights. The aim of these terms is to provide clarity and transparency for all tree surgeons in Archway services.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. For the avoidance of doubt, no separate verbal statement will override these terms unless confirmed in writing by an authorised representative of the company. These terms apply equally to standard appointments, urgent call-outs, and scheduled maintenance unless a specific written agreement states otherwise.